Nearly everyone you meet in IT has had someone teach them a bunch of what they know or at least give them some sage advice on how to surpass their peers. Very few of us learn everything on our own (though you will learn some hard lessons by screwing things up – it’s just part […]
Tag: learning
How to Graduate from Helpdesk
I read a lot of posts these days about folks who are celebrating their graduation from helpdesk roles into more technical positions. I’ve noticed a lot of common traits in the folks I’ve personally seen make the jump from helpdesk to other roles. Some of these traits have to be learned; others, practiced. Some of […]